Frequently Asked Questions
- Where is the store based?
Castle Hayne, NC
- What is this store’s Return and Exchange policy?
Thank You for shopping at Naturally Me. If you are not satisfied with our products we are here to help. Please note that results may vary depending on the health of your hair. You have 14 calendar days to return the product from the date which you received it. You must show proof of purchase with returned item. The item must be in original bottle and package.
If requesting a Refund, once we receive the item we will notify you of the status immediately after inspection. Once Refund is approved, we will initiate a credit back to your bank account or credit card.
You will be responsible for paying your own shipping cost. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item(s) was received damaged or incorrect from your original order, please call us within 7 days for assistance at 877 544-0698 Free or email us at email@example.com
We are not responsible for Lost or Stolen items delivered via USPS (United States Postal Service)
.We will email a shipping confirmation number when item is shipped. Please follow up with USPS. We will do what we can to assist you in finding your order and cooperate fully with USPS.
Contact us if you have any questions on how to return an item or request a Refund at
877-544-0698 Free or firstname.lastname@example.org
- Shipping costs?
Twilight Curls and Nature’s Jewels
A Flat Rate of $2.99 for products under 20 oz
A Flat Rate of $5.00 for products over 20 oz
Orders over $50 are Free
- Do you accept orders placed outside of the US?
We sure do!
Intl. shipping: starts $15 + duties and tax
(we do not control duties & tax) (weight dependent)
Free shipping any orders over $150 International
Intl. delivery takes 5 – 20 days
Lemongrass Spa and Nspire are Third Party vendors and subject to their own Shipping and Return policies. See website for further details www.ourlemongrassspa.com/NATURALMELIFE and www.nspirenetwork.com . However, we will be happy to assist you within our limitations with any concerns of products, or purchases through our site to Third Party vendors.Thank You!
- How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 5 – 20 days.
- How long will my hair grow?
Results may vary depending on the health of your hair and growth may be uneven in different sections of your hair.
- How long should I leave Starburst Protein Treatment in my hair?
For best results leave in for at least 1 hour wrapped in saran wrap or a cap.
How often should I use protein treatment?
1- 4 times a month. Use during your wash day routine.
- How long should I leave the Moonlight Hot Oil Treatment in my hair?
For best results leave in for at least 8 – 12 hours wrapped in a saran wrap or cap.
- How often should I use hot oil treatment?
1 – 4 times a month. Use during normal wash day routine.
- Can I use the Silky Shea shea butter on wet hair?
For best results use on t-shirt dry hair, or dry hair.
- How often should I use the Shea butter?
Depends on your hair texture and how dry your hair is. For best results 3 – 4 times a week.
- Can I use the Twinkle on wet hair?
For best results use the Twinkle on t-shirt dry hair, or dry hair.
- How often should I use Twinkle?
Depends on hair texture and how dry your hair is. For best results use daily.
- Can I use Twirl curl definer on wet hair?
For best results use on t-shirt dry or dry hair.
- How often should I use Twirl?
Depends on hair texture and how dry your hair is. For best results use 3 – 4 times a week.
- Allergies I should be aware of?
Products contain Almond Oil and egg.
Nut or Egg allergy DO NOT USE.
- What makes Nspire pads so different from regular pads?
They are made of 100% cotton and other organic materials.
They use negative ion technology with an algae strip to hold more moisture.
They observe 10x the normal absorbency over a longer period of time than traditional pads.
They have 8 layers of protection.
They have no carcinogens in them.
- How do I pay for my order? Is it secure?
The Naturally Me checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Naturally Me has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, MasterCard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
- What if something is wrong with my order?
Naturally Me Spa
How sooh should I place my Order?
Please allow at least 7-14 Days Notice to allow for scheduling. Once Lemongrass Spa party supply has been shipped to Host the fee is Non-Refundable. You keep all of the Lemongrass Spa party kit supplies. We can arrange for another date of service.
How long should I wait to cancel my order?
Orders will be placed 5 days after booking. You must cancel within the 5 days to receive Refund. All Sales are Final once items are received by Host.