Thank You for shopping at Naturally Me. If you are not satisfied with our products we are here to help. Please note that results of the Twilight Curls products may vary depending on the health of your hair and different sections of you hair may grow at a faster rate. You have 14 calendar days to return the products from Twilight Curls, Lemongrass Spa, Nspire, and Nature’s Jewels from the date which you received it. Please be advised that Lemongrass Spa and Nspire are third party companies and subject to their own Return Policies. See websites Lemongrass Spa and Nspire for further information. Naturally Me will do our best to help you within our legal limitations.You must show proof of purchase with returned item. The item must be in original bottle and package. If requesting a Refund, once we receive the item we will notify you of the status immediately after inspection. Once Refund is approved, we will initiate a credit back to your bank account or credit card. You will be responsible for paying your own shipping cost. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.